We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, completely unworn and completely unused, with tags, and in its original packaging. Your item that has been worn even once cannot be returned, and also still be in same new condition as when the product was received. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
BIRTH AZABU-JUBAN, 2-20-7, Azabujuban, Minato-ku, Tokyo, Japan (POSTCODE 106-0045)
ISHIDA C&T OFFICE
If your return is accepted, we’ll inform you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, completely unworn or completely unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds and cancellation fee
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded by deducting 10 percent cancellation fee against your purchase price on itaruwatch.myshopify.com of I.TARU watch shopping on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.