Customer support & contact
Customer support
Watch Care Instructions |
Items to Prepare: Case, Crown, and Metal Bracelet: |
Handling of Magnetic Fields |
I.TARU watches are automatic mechanical watches that are not resistant to magnetic fields. Please keep them away from strong magnetic devices such as refrigerators and induction cookers. Also, avoid placing them near magnets, such as in women's handbags. When using them near common electrical devices like smartphones, maintain a distance of at least 5cm. |
Periodical maintenance / overhaul |
By having the watch disassembled and cleaned every 3 to 5 years from the date of purchase, you can continue to use it for a long time. |
Repairs |
Please contact us using the inquiry form below. After receiving your inquiry, we will provide you with the specific address for sending your watch for repair. |
Contact
Please complete following information, so that we get back to you as soon as possible.
If you wish to contact customer support, please use contact form below.
Remark:
- "NAME" : Please fill in your full name including surname, middle name, first name.
- "Phone number": Please fill in your full phone number without country code.
- "Comment": Kindly type such as "SERVICE", "MARKETING", "REPAIR", "PERIODICAL MAINTENANCE/OVERALL", "OTHERS" on top of your comment to clarify your inquiry.